1. Detailed description of goods and/or services
    Elertek Power Solutions is a business in the alternative energy industry that supplies and installs sustainable energy solutions, back-up generators, solar power systems, clean combustion fireplaces, air conditioning units and solar water heating systems.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email confirming courier details, associated costs if applicable and reference number.
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy – applicable to online shopping
    The provision of goods and services by Elertek Power Solutions is subject to availability. In cases of unavailability, Elertek Power Solutions will refund the client
    in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee, Products returned will be subject to inspection, progress work or any damages will be payable by the client. Product guarantees and warranties are carried over by the manufacturer
  5. Customer Privacy policy
    Elertek Power Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Elertek Power Solutions bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Elertek Power Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Elertek Power Solutions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Elertek Power Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Elertek Power Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P O Box 8705, Die Heuwel, Witbank, 1042 .
  12. Variation
    Elertek Power Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Elertek Power Solutions (close corporation) based in South Africa trading as Gener 8 Witbank
    and with registration number 2008/135257/23 and Oscar Loreti, Dionne Loreti ((Member(s)/Owner(s)).
  14. Elertek Power Solutions contact details
    Company Physical Address: Shop 6 Langa Crescent, Corridor Hill, Witbank, Email: enquiry@gener-8.co.za Telephone: 013 692 596

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